Refund policy
At SingularLeaf®, we want every experience to reflect the same care and intention that goes into selecting our teas. If something isn't quite right, we're here to help.
Right of Withdrawal (EU Customers)
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise your right of withdrawal, please contact us at info@singularleaf.com within 14 days of delivery.
Once your withdrawal request has been confirmed, you have a further 14 days to return the item.
To qualify for a refund, returned items must:
- Be unopened, unused, and in their original condition
- Be returned in their original packaging
- Include proof of purchase
For hygiene, food safety, and product freshness reasons, we cannot accept returns of tea that has been opened, unsealed, or otherwise made unsuitable for resale, unless the product is faulty or supplied in error.
Returns (30-Day Policy)
In addition to your statutory rights, SingularLeaf® offers a 30-day return policy for eligible products.
To qualify for a return:
- The item must be unused and unopened.
- The original packaging must be intact.
- Proof of purchase is required.
To start a return, you can submit a request through your customer account or contact us at info@singularleaf.com. If you do not have an account, we're happy to assist you by email.
Return Process
Once your return request has been approved, we'll provide detailed return instructions.
Please send approved returns to:
SingularLeaf®
12 Frederik Hendrikstraat
5583 CM Waalre
The Netherlands
Please note:
- Returns sent without prior authorisation may not be accepted.
- Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.
Damaged, Incorrect or Faulty Items
lease inspect your order upon delivery.
If your order arrives damaged, defective, or you have received the wrong product, please contact us as soon as possible at info@singularleaf.com. We'll assess the issue promptly and arrange an appropriate solution.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Opened or unsealed tea products
- Personalised or custom-made items
- Gift cards
If you are unsure whether your purchase is eligible for return, please contact us before sending it back.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved:
- Your refund will be issued to your original payment method.
- Once we receive and inspect your return, we'll notify you of the outcome. If approved, we'll issue your refund to your original payment method without undue delay, and no later than 14 days after receiving the returned goods (or proof that they have been returned, where applicable). In most cases, refunds are processed much sooner.
- Where required by applicable law, any standard outbound delivery charges will also be refunded.
Please note that your bank or payment provider may require additional time before the funds appear in your account.
If you have not received your refund within 15 business days after approval, please contact us at info@singularleaf.com