Your questions, answered

How often do we restock fresh tea?

We receive carefully selected shipments from Taiwan throughout the year.

Each batch is handled with care to preserve its aroma, clarity, and character.

Seasonal teas are introduced as soon as they become available, so you can experience them at their peak.

Do we offer a loyalty or rewards programme?

We are currently developing a loyalty programme for our customers in the Netherlands.

Soon, registered customers will be able to collect points and access exclusive benefits. We invite you to stay connected for updates.

Which courier do we use for delivery?

We ship within the Netherlands via trusted delivery partner - PostNL.

At checkout, you may choose between home delivery or a convenient pickup location.

Orders are typically delivered within 1–3 business days across the Netherlands.

When do we offer free shipping?

We offer complimentary shipping on orders over €59 within the Netherlands.

For orders below this amount, shipping costs are calculated automatically at checkout.

Not everything is answered here..

If you have any further questions, we are here to help - personally and thoughtfully.